RBC Royal Bank

I have never seen such unprofessional behaviour, especially surrounding urgent banking needs, and no one at the branch to answer calls, hours of hold time, and an automated system that requires a card number, but I only have a loan so no card, then I just hangs up, I'm extremely upset and disappointed with this branch.

Came in to Bank on Thursday the 9th of August to make a simple business deposit which has been done numerous times. I was told by the white lady with tan glasses and a bad attitude to calculate my own deposit slips. I was told that she did not have a calculator which would be strange for a bank and was asked if I could use my phone calculator which was extremely unprofessional. She refused to write the account number on the back of the checks and said that I was to go off and do the work myself since she had others in line. I responded that I too waited in line to get service. Horrible Customer service with this specific employee. Reported my incident to the Branch Manager Chris however no recourse and no apologies to date. Beware of the lazy lady whom did not treat me like a customer but more like an inconvenience. Im considering closing the account at this branch or at minimum changing my main branch location.

Pretty disappointing banking experience. Waited 15 minutes with only 3 people ahead of me. Also teller helped the person behind me when I was clearly next in line. Strange.

Their tellers literally can't count coins. I brought 23 toonies, 10 loonies and 112 quarters totalling $84 to deposit and they wouldn't accept simply because the coins didn't fill up the coin rolls. Banks generally don't hesitate to take your money so this was a first for me after a while, especially since I do the majority of my banking online. Two years prior, I brought just over $100 in coins to deposit and the teller at the time, made me re-count all the coins in front of everyone in the room. Feeling humiliated, I left instead. Not sure why RBC has bank tellers, or monthly fees if their frontline employees can't conduct simple tasks.

Most terrible service I’ve received at an RBC considering closing my business account with them altogetherBecause the teller didn’t feel like “doing the legwork for me” she threatened me to put a note on my account for a standard business to business transaction that I routinely do at my branch

The experience was pretty bad. When I had to open the nank account they gave me an appointment and asked me to come on that time. After a week I wanted to apply for a credit card and booked an appointment through mobile app. I had to wait there for atleast one hour when the advisor was just discussing something amongst other clients. When he attended me, he asked all wrong questions and I had to ask if they provide student credit cards. Then he told me yes and the documentation they require. I am thinking to change my bank account.

Lines out the door and only 3 tellers working...

RBC has been a bank I have done business with for decades and always had good service. However, the branch at 11600 Cambie Road, Richmond BC, has been very disappointing. I recently had the worst experience I have ever had at any bank. The teller was extremely rude, disrespectful and worthy of disciplinary action. RBC customers deserve more and I encourage management to take action.

I have been through my share of local banks. This location is hands-down, the BEST in customer service. Jennifer R. is my go-to for all my daily banking needs. She is very attentive and and knowledgeable. A++

Will find Jennifer again, she is really awesome!